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CS143 - Difficult Conversations in Career Coaching

Not every difficult conversation looks the same. Sometimes a learner’s expectations collide with market realities. Sometimes you’re navigating territory no one trained you for. Sometimes the mood turns tense before either of you can say why. Most career support professionals have never been given a way to tell these apart, let alone plan for them.

This course gives you that plan. You’ll learn to recognize what’s making a conversation hard, steady yourself and the learner in the moment, and navigate the situations career support professionals dread most: delivering feedback a learner resists, addressing dishonesty, facing anger and frustration, and holding your ground when blamed. When a conversation still goes sideways, you’ll know how to repair it.